At Brothers Staircase (“we,” “us,” or “our”), we are committed to protecting your privacy and ensuring the security of your personal data. This policy outlines how we collect, use, and safeguard your information when you visit our website (https://brothersstaircase.co.uk/) or engage with our services.

By using our website or providing your details, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect and process the following data:

Personal Information: Name, email, phone number, address, and project details (provided via contact forms, quotes, or consultations).

Website Usage Data: IP address, browser type, pages visited, and cookies (see Section 4).

Payment Information: For transactions, processed securely via third-party providers (we do not store card details).

2. How We Use Your Information

Your data is used to:

1. Provide quotes, design services, and staircases tailored to your needs.
2. Communicate about projects, appointments, or updates.
3. Improve our website and services through analytics.
4. Comply with legal obligations (e.g., invoices, warranties).
5. We will never sell or share your data with third parties for marketing purposes.

3. Legal Basis for Processing

We process your data based on:

Contractual necessity (to fulfill orders/service agreements).

Legitimate interest (e.g., website analytics, service improvements).

Consent (where required, e.g., marketing emails—you may opt out anytime).

4. Cookies & Tracking Technologies

Our website uses cookies to:

Enhance user experience (e.g., remembering preferences).

Analyze traffic via tools like Google Analytics.
You can disable cookies in your browser settings, but some site features may not function fully.

5. Data Retention & Security

We retain personal data only as long as necessary (e.g., for warranties, legal requirements).

Implement industry-standard security measures (encryption, secure servers) to protect your data.

6. Your Rights

Under UK GDPR, you have the right to:

Access, correct, or request deletion of your data.

Withdraw consent (e.g., unsubscribe from emails).

Lodge a complaint with the ICO (Information Commissioner’s Office).
To exercise these rights, contact us at [your email].

7. Third-Party Links

Our website may link to external sites (e.g., suppliers). We are not responsible for their privacy practices.

8. Changes to This Policy

We may update this policy periodically. The latest version will always be posted here.